Common questions


Due to COVID and global shipping challenges, domestic and international shipping times may be longer than usual. Please take this into account when selecting your shipping method, as refunds are not being issued for delays at this time. The days mentioned refer to business days and do not include Saturday, Sunday and holidays.

What are the shipping times for your products?

We take 1-4 days to process your order and then 5-10 business days depending on your shipping address.

Do you ship anywhere in the world?

Yes, we ship worldwide.

Do you provide tracking information?

Yes, if you do not receive any information within 5 days of placing your order, please contact us at .

Some items are missing from my order, what's going on?

Our products ship separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The remainder of the order will likely arrive shortly.

I received a damaged item. What can I do about it?

Send us a picture of the damaged item with a description of the damage to the email address: . We will do our best to find a solution.

I still did not get my order. Why is it taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. That's why we offer a service that allows you to track your order in real time. Please also note that current special circumstances may affect delivery times.

Please send a message to the following email address: .

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their items online. If you still wish to receive a refund for your order, we can, of course, process the payment, provided the request is made within 30 days of the order date and the product(s) in question are not ( m) on promotion. For more information, see our refund policy.