30 days return policy
You have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition you received it, unworn, with tags and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at contact@faramys.com . Please note that returns will be processed on a case-by-case basis.
If your return is accepted, shipping will be at your expense and we will send you instructions on how and where to ship your package. Items sent back to us without requesting a return first will not be accepted.
You can always contact us for any questions regarding returns at contact@faramys.com .
damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and make it right. In case of a warranty return, please provide detailed information about the technical fault of the product and the visual material that confirms this. We do not accept claims without video/photo proof. We recommend that you record a clear video before opening the package for claims, returns or exchanges - in case you receive defective products.
Exceptions / items not eligible for return
Certain types of items cannot be returned, such as perishables (such as food, flowers or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we are unable to accept returns on sale items or gift cards.
exchanges
The quickest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.
The European Union's 14-day cooling-off period
Notwithstanding the foregoing, if merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, item must be in the same condition you received it, unworn, with tags and in its original packaging. You will also need your receipt or proof of purchase.
refunds
We will notify you once we receive and inspect your return and let you know whether or not your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since your return was approved, please contact us at contact@faramys.com .